Refund Policy

At Atlastophouse, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ll do our best to make it right. Please review our Refund Policy below:

1. Eligibility for Refunds

  • Refunds are available for items returned within 14 days of delivery.
  • Items must be in original condition, unused, and in the original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

2. Refundable Situations

We offer refunds in the following cases:

  • Unwanted Items: If you no longer want the item and it meets the return criteria.
  • Defective or Damaged Items: If the item arrives damaged or has a manufacturing defect.
  • Incorrect Items: If you receive the wrong product.

3. Non-Refundable Situations

Refunds are not available for:

  • Items marked as final sale or clearance.
  • Gift cards.
  • Custom or personalized products.
  • Items returned after 30 days or in used/damaged condition (unless due to a defect).

4. Refund Process

To request a refund:

  1. Contact us at support@atlastophouse.com or 13239497384 with your order details and reason for the refund.
  2. If approved, ship the item back to us following the instructions provided.
  3. Once we receive and inspect the item, we will process your refund.

5. Refund Timeline

  • Approved refunds will be issued to your original payment method within 5-7 business days of receiving the returned item.
  • Please note that banks or credit card companies may take additional time to process the refund.

6. Shipping Costs

  • Original shipping fees are non-refundable unless the refund is due to an error on our part (e.g., defective or incorrect item).
  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

7. Refund Confirmation

You will receive a confirmation email once your refund has been processed.

8. Contact Us

For questions or assistance regarding refunds, please reach out to us at:

Thank you for shopping with Atlastophouse, your Top Quality Kitchen store. Your trust is important to us, and we’re here to ensure a smooth and hassle-free experience!